METHOD PILATES PRIVACY POLICY

Effective Date: October 23, 2026

Method Pilates, LLC (“Method Pilates,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, and fitness services.

This Privacy Policy explains how we collect, use, store, protect, share, retain, and delete personal information.

This policy applies to the Method Pilates mobile application, the website located at www.methodpilates.com, and related services, including class reservations, memberships, purchases, and customer communications.

By using our website, mobile application, or services, you acknowledge the data practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Method Pilates may collect personal information when you create an account, book classes, purchase memberships, communicate with our team, or otherwise interact with our services.

Personal Information

Information we may collect includes:

• First and last name

• Email address

• Phone number

• Mailing or billing address

• Account login information

• Membership information and purchase history

• Class reservations, attendance records, and booking history

• Customer service inquiries and communications

• Payment and transaction information

Payment Information

Payments are processed through third-party payment processing providers. Payment information is transmitted and processed using security measures maintained by those providers.

Method Pilates does not intentionally store complete credit card numbers directly within its own website or mobile application systems.

Technical and Usage Information

When you access our website or mobile application, certain technical information may be collected automatically, including:

• Device type and operating system

• Browser type

• IP address

• Application usage and interaction data

• Cookies and similar technologies, where applicable

This information may be used to maintain functionality, troubleshoot technical issues, improve services, and support account security.

2. HEALTH AND FITNESS DATA DISCLOSURE

Method Pilates operates fitness studios offering Pilates and related fitness services.

Method Pilates does not intentionally access, collect, or store sensitive health or medical data through its mobile application.

Our mobile application is primarily designed to allow customers to:

• View class schedules

• Reserve and manage fitness classes

• Purchase memberships and class packages

• Manage account information

• Review class reservations and attendance history

Method Pilates does not require users to provide medical diagnoses, medical records, pregnancy information, injury histories, biometric measurements, or other sensitive health information to use the mobile application.

The application does not intentionally access health information from Google Health Connect, Google Fit, wearable fitness devices, or other health-tracking platforms.

Fitness Participation Information

We may maintain information related to class bookings, attendance, membership activity, and fitness service purchases. This information is used for scheduling, membership administration, customer support, and studio operations.

Although this information relates to participation in fitness activities, Method Pilates does not use it to diagnose medical conditions, provide medical treatment, or generate medical assessments.

If a customer voluntarily communicates health-related information directly to studio personnel, that information is handled for the purpose of responding to the customer's inquiry or providing appropriate customer service. Such communications are separate from the information required to use the mobile application.

Method Pilates does not sell sensitive health information.

3. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

Account Management

To create, maintain, authenticate, and manage customer accounts.

Class Reservations and Memberships

To process bookings, manage class schedules, maintain attendance records, and administer memberships and class packages.

Payment Processing

To process purchases, recurring membership payments, refunds, and related transactions through authorized payment service providers.

Customer Service

To respond to questions, resolve account issues, and provide assistance with our services.

Service Improvements

To evaluate website and application performance, understand customer engagement, and improve the services we offer.

Communications

To send reservation confirmations, schedule updates, membership notices, account information, and other service-related communications.

We may also send promotional emails or text messages where permitted by applicable law and consistent with customer communication preferences.

Customers may unsubscribe from promotional emails through the unsubscribe instructions included in those messages. Text message recipients may opt out using the instructions provided in applicable messages.

Legal and Security Purposes

To comply with applicable legal obligations, protect our business and customers, investigate potential misuse, and maintain the security of our systems.

4. SHARING INFORMATION WITH THIRD PARTIES

Method Pilates does not sell or rent customer personal information.

We may share information with trusted third-party service providers when necessary to operate our business and deliver requested services.

These providers may include:

• Fitness studio management and class booking platforms

• Payment processing providers

• Website and mobile application hosting providers

• Email and customer communication services

• Technical support and security service providers

Information shared with service providers is limited to what is reasonably necessary for the services they perform.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, or safety of Method Pilates, our customers, or others.

5. DATA SECURITY

Method Pilates uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website, mobile application, and third-party service providers may use secure connections, encryption, authentication controls, and other industry-standard security measures.

Although we take reasonable precautions to protect customer information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. DATA RETENTION POLICY

Method Pilates retains personal information only for as long as reasonably necessary to provide our services, maintain customer accounts, administer memberships, fulfill business obligations, and comply with applicable legal requirements.

Our data retention practices are based on the type of information and the purpose for which it was collected.

Active Customer Accounts

Account information, membership records, and reservation history may be retained while a customer maintains an active account or ongoing relationship with Method Pilates.

Inactive Accounts

Information associated with inactive accounts may be retained for legitimate business, administrative, recordkeeping, security, and legal purposes. Information that is no longer reasonably necessary will be deleted, anonymized, or otherwise disposed of in accordance with applicable retention practices.

Transaction and Payment Records

Transaction records may be retained as necessary for accounting, tax reporting, payment disputes, fraud prevention, and other legal or regulatory obligations.

Customer Communications

Customer service communications may be retained for as long as reasonably necessary to resolve inquiries, maintain service records, and address business or legal requirements.

Deletion Requests

When a verified customer requests deletion of their account or personal information, Method Pilates will review the request and delete or de-identify eligible information, subject to applicable legal, regulatory, security, and legitimate recordkeeping requirements.

Certain information may need to be retained after account deletion where required or permitted by applicable law.

Information retained for these limited purposes will not be used for unrelated marketing activities.

Where personal information is maintained by third-party service providers, Method Pilates will take reasonable steps to coordinate deletion or de-identification as applicable.

7. ACCOUNT AND PERSONAL DATA DELETION

Method Pilates respects customers' ability to request deletion of their personal information.

Customers may request deletion of their Method Pilates account and associated personal information by contacting us directly.

How to Request Data Deletion

Send an email to info@methodpilates.com with the subject line:

Account and Data Deletion Request

Please include the email address associated with your Method Pilates account so we can locate the correct customer record.

Our team may request additional information when reasonably necessary to verify account ownership and prevent unauthorized deletion.

Once the request has been verified, Method Pilates will review the account and initiate deletion of eligible personal information.

Deletion may include:

• Customer profile information

• Account contact information

• Membership information not required for legal or financial recordkeeping

• Reservation and attendance records eligible for deletion

• Other personal information associated with the account that is no longer required

Certain information, including financial transaction records, tax records, records related to disputes, and information subject to legal retention requirements, may be retained where required or permitted by law.

Customers will receive confirmation when their deletion request has been processed, including information about any categories of data that must be retained where applicable.

Contact for Account and Data Deletion:

info@methodpilates.com

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, remember user preferences, and understand how visitors interact with our services.

Users may configure their browser settings to restrict or disable cookies. Certain website features may not function properly when cookies are disabled.

Our mobile application may use comparable technologies necessary for account authentication, functionality, performance, and security.

9. CHILDREN'S PRIVACY

Method Pilates does not knowingly collect personal information through its website or mobile application from children under the age of 13 without any consent required by applicable law.

Our website and mobile application are not directed toward children under 13.

If we become aware that personal information has been collected from a child under 13 in violation of applicable law, we will take appropriate steps to delete that information.

Parents or guardians who believe a child has provided personal information may contact info@methodpilates.com.

10. YOUR PRIVACY CHOICES

Customers may contact Method Pilates to request assistance with their personal information.

Depending on applicable law, customers may have rights to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Update account contact information

• Unsubscribe from promotional communications

• Ask questions about how their information is collected or used

Requests may be submitted to info@methodpilates.com.

We will review and respond to requests in accordance with applicable law.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website or mobile application may contain links to third-party websites, platforms, or services.

Method Pilates is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage users to review the privacy policies of third-party providers before submitting personal information.

12. CHANGES TO THIS PRIVACY POLICY

Method Pilates may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the effective date at the top of this policy will be updated.

We encourage customers to review this policy periodically.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

13. CONTACT INFORMATION

If you have questions about this Privacy Policy, our data practices, or requests regarding your personal information, please contact:

Method Pilates, LLC

Website: www.methodpilates.com

Email: info@methodpilates.com

For account deletion or personal data deletion requests, please email info@methodpilates.com with the subject line Account and Data Deletion Request.

Effective Date: October 23, 2026